Shipping and Terms and Conditions

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Shipping

Currently we ship within New-Zealand Only - Expected delivery is 3-5 Working days.

We aim to provide tracking information upon dispatch with all orders.

PLEASE NOTE: Due to Covid-19 Shipping may take longer than expected.

Terms and Conditions

Pawfect Limited does not assume responsibility for any brokerage that may incur during postage but will do our best to eliminate this from happening. 

Products that have been damaged by chewing or rough play will not be eligible for an exchange or refund. If there is an issue with your product upon delivery please send us a photo and description to services@pawfect.co.nz . The product will need to be returned to us for inspection. Return postage is the responsibility of the customer. 

Please use Pawfect Products responsibly, Pawfect does not assume responsibility for any damage or injuries that occur when using our product. Please seek training advice where possible and read the care instructions given under each product description. 

Product Information

All of our product is hand-made by us and we do our absolute best to ensure 100% quality however a large amount of our materials are recycled or sourced from overseas so we are not held responsible for manufacturing discrepancies.

Intellectual Property

All of our content including photos and information about our product are the property of Pawfect and may not be used without written consent.

Privacy Policy 

All customer information is kept confidential. Pawfect will not share your private information with third parties unless it is required by law.